Handheld Devices

Despatch Cloud has created a custom app to check stock levels, pick orders or search for locations with a tap of the screen.

If you would like help setting up your mobile device with Despatch Cloud you call call us on 01377 455 180 or email [email protected]

If you want to know more about the mobile app you can visit https://despatch.cloud/mobile

Recommended Devices

The Despatch Cloud mobile application will work on Andriod devices running 6.0+. 

We recommend using a Zebra TC51, Zebra TC25 or Zebra TC20.

How to set up a Zebra Device

Go into the DataWedge application

Clone the DWDemo profile by long pressing on the profile.

Name the new profile DCHandheld

In the DCHandheld profile click on Decoders

From the list, enable Interleaved 2of5, Code11 and Code93

Go back to the DCHandheld menu and click Associated apps

Click the three dots in the top right of the app and click add new app

Scroll through the apps until you find Despatch Cloud and select it

Go back to the DCHandheld menu, scroll down to keystroke and disable it

Scroll further down to Intent output and enable it

Click Intent action and type handheld.action

Intent category should be left blank 

Click intent delivery and select broadcast intent

Linking an Account to the Mobile Application

Log into your Despatch Cloud account you wish to set the application up to

Click the settings button in the top right-hand side of the screen

Navigate to general settings



Click on web services in the navigation bar



Set Web Service Active to yes



Set a web service key to a string of numbers and letters only you will know (this acts like a password to your mobile application)



Once you have entered a web service key click save changes 



On the mobile device enter your company name as it is showed in the webpage URL

The webpage URL will be:
https://yourcompanyname.despatchcloud.co.uk

The your companyname will be unique to your account and this is what needs to be entered

Enter the the API key which will be the web service key you made earlier